Shipping Policy

Velouving Shipping Policy

At Velouving, we are committed to ensuring your order arrives safely and in a timely manner. Below are the details of our shipping process, including international shipping, customs duties, and other important information.

1. Shipping Time

  • Orders are typically delivered within 10-14 business days. Our shipping partner is YUN Express.
  • International orders are processed and shipped on business days (Monday-Friday, KST), excluding national holidays specific to your region or country.

2. Delays and Interruptions

Delivery times may be delayed or interrupted due to circumstances beyond our control, such as:

  • Severe weather
  • Service disruptions
  • Customs duties or inspections

Please note, Velouving is not responsible for these delays. International customers are responsible for any customs duties, taxes, and fees imposed by their respective governments.

3. Customs Duties and Import Taxes

As a customer, you are responsible for any customs duties, import taxes, and value-added taxes (VAT) that may apply. This includes:

  • Customs handling fees
  • Service and administrative fees
  • Storage charges

Because customs regulations vary by country, we recommend checking with your local customs office for more information to avoid unexpected costs.

4. Restricted Items

Certain items may be restricted for shipment based on the regulations of your country. Velouving cannot provide specific details on these restrictions. It is your responsibility to check with your local customs office to ensure the product you are purchasing is allowed for import.

5. Customs Rejection

Velouving is not responsible for packages rejected by customs for the following reasons:

  • Non-payment of taxes
  • Prohibited items
  • Other customs-related matters

If your package is returned due to customs refusal, we will notify you. Refunds or exchanges are not offered for packages affected by customs issues.

6. Incorrect Shipping Address

If a customer provides an incorrect shipping address, we are unable to process, ship, or reship the package. Please ensure that the correct shipping address is provided when placing an order. Shipping fees are non-refundable for packages sent to incorrect or invalid addresses.

For further questions regarding our shipping policy, feel free to contact us at support@velouving.com

 

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