Return Polciy

Velouving Refund Policy

At Velouving, we strive to ensure that our customers are completely satisfied with their purchase. However, if for any reason you're not happy with your item, we're here to help with our return and refund policy.

1. Return Period
You have 14 days from the date you receive your item to request a return. After this period, we unfortunately cannot offer a refund or exchange.

2. Eligibility
To be eligible for a return, the following conditions must be met:

The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
You will also need to provide the receipt or proof of purchase.

3. Return Process
To initiate a return, please contact us at "support@velouving.com" with the following details:

Order Number
-Full Name
-Email Address used for the order
-Reason for Return

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We aim to make the process as smooth as possible and appreciate your understanding of our policy. If you have any questions, feel free to reach out to our customer service team.

Orders are typically delivered within 10-14 business days. Our shipping partner is YUN Express.

International orders are processed and shipped on business days (Monday-Friday, KST), excluding national holidays specific to your region or country.

At Velouving, we combine luxury, comfort, and functionality to create living products that enhance your everyday life. Our products are designed with a focus on ergonomic support, particularly for neck and spine health, while using premium materials for lasting comfort.

Beyond that, we’re committed to providing everyday living essentials that bring softness and ease into your routine, helping you live a more comfortable, balanced life. With a dedication to quality craftsmanship and attention to detail, Velouving offers a unique blend of softness, support, and practicality.

Tracking

Yes, we occasionally offer special discounts and promotions! To stay updated on our latest offers, be sure to subscribe to our email newsletter or follow us on Instagram at @velouving_global. Keep an eye out for exclusive deals and seasonal promotions!

Yes, Velouving pillows are specifically designed to provide ergonomic support for those suffering from neck pain. Our C-shaped cervical pillows help align the spine and relieve pressure on the neck, promoting better posture and reducing discomfort.

Yes, you can change or cancel your order within 24 hours of placing it. After this window, your order may already be processed for shipping. To request a change or cancellation, please contact us at suppport@velouving.com with your order details, and we'll do our best to assist you